Do you feel you were provided with enough information needed to make an informed decision regarding your loan?
DML ensured that we had all the information necessary to make an informed decision regarding the loan.
Did your loan officer, processor, underwriter and closer explain things in terms which were easily understood?
Everyone involved in the entire process, including the attorney at closing, explained things in detail so we were able to comprehend. Some items were explained several times, in different manners, to maximize comprehension. This was very important as we are not familiar with this industry.
Did your loan officer make you feel comfortable and at ease?
Our loan officer was very gracious and welcoming.
Were your phone calls returned in a timely manner?
Phone calls and emails were always returned promptly.
Were you satisfied with the overall service that you received?Yes
Would you recommend us to others?Yes
Any additional comments?
The kids are getting married soon. They have already been instructed to contact DML when they are ready to purchase their first home.