Fran Falk

Do you feel you were provided with enough information needed to make an informed decision regarding your loan?

Absolutely!

Did your loan officer, processor, underwriter and closer explain things in terms which were easily understood?

Yes. And any questions I had were answered in a timely manner.

Did your loan officer make you feel comfortable and at ease?

All the time.

Were your phone calls returned in a timely manner?

All of my correspondence was done by email (my choice) and I never waited for responses.

Were you satisfied with the overall service that you received?

Yes

Would you recommend us to others?

Yes

Any additional comments?

James and Jen made this entire process so much easier than it could have been and I appreciate everything they did.