Cindy Serra

Do you feel you were provided with enough information needed to make an informed decision regarding your loan?

Yes, every step of the way James answered all our questions.

Did your loan officer, processor, underwriter and closer explain things in terms which were easily understood?

Yes, and multiple times as it was our first home and we were easily overwhelmed. He used terms we could understand and was readily available when we had questions .

Did your loan officer make you feel comfortable and at ease?

Yes absolutely, we couldn't have asked for someone better, Jim was great!

Were your phone calls returned in a timely manner?

If not answered immediately there was always a follow up email or text of when he could call back.

Were you satisfied with the overall service that you received?

Yes

Would you recommend us to others?

Yes