Do you feel you were provided with enough information needed to make an informed decision regarding your loan?
Yes, every question, concern or hiccup was explained in detail until I was confident I understood what had been explained/what was happening/what I needed to do.
Did your loan officer, processor, underwriter and closer explain things in terms which were easily understood?
Yes, I had everything explained to me in a very detailed way. It was not overwhelming and very question was answered very quickly.
Did your loan officer make you feel comfortable and at ease?
Yes! I can't believe that out of all the things we had to do in order to get the loan handled, I had a valuable ally to help me understand what I had to do. I was updated, comfortable to ask questions.
Were your phone calls returned in a timely manner?
Yes, always the same day or if I called after business hours, the next morning.
Were you satisfied with the overall service that you received?Yes
Would you recommend us to others?Yes
Any additional comments?
Betty and Christina were very helpful throughout the process and followed up to make sure I knew what I was responsible for to keep the process moving. I will be recommending DML to anyone I know whose looking for a mortgage.